When AI meets Human Expertise
Qaprix provides seamless handoff from Nylo AI to your best agents, ensuring complex queries get the human touch they deserve.
Perfect harmony between AI and human agents
Nylo AI handles routine queries with precision, while Qaprix ensures smooth transitions to human experts when complexity demands it.
Context Preservation
Full conversation history and context transfers with the customer
Secure Handoff
Enterprise-grade security during all transitions between systems
Performance Analytics
Measure handoff effectiveness and optimize your workflows
Enterprise-grade Live Chat Solutions
Qaprix provides the tools your team needs to deliver exceptional customer experiences at scale.
Omnichannel Conversations
Unify chat, email, and social media in one interface
Agent Collaboration
Internal notes and agent-to-agent transfers
Real-time Translation
Support global customers in their native language
Pre-built Responses
Library of approved responses for common questions
Geo Routing
Route chats based on customer location and timezone
AI Suggestions
Real-time response suggestions during live chats
Elevate your customer support with AI + Human Intelligence
Combine Nylo's AI automation with Qaprix's powerful live chat for complete customer service excellence.