Transforming Customer Support with AI
90%
of customer inquiries resolved autonomously by Nylo AI without human intervention
3.5x
faster response times compared to traditional human-only support teams
24/7
always-on support availability with consistent quality at any hour
99%
accuracy in identifying when a query requires human expertise
How Nylo AI Works
Powered by advanced Natural Language Processing, Nylo AI understands customer inquiries with remarkable accuracy and knows exactly when to bring in human expertise.
Natural Language Understanding
Nylo AI uses state-of-the-art NLP to understand customer inquiries with 98% accuracy, comprehending context, intent, and sentiment regardless of how the question is phrased.
NLP Engine
Example: "I'm having trouble accessing my account after the recent update" → Intent: Technical Support, Entities: Account Access, System Update, Sentiment: Concerned
Autonomous Resolution
Using its vast knowledge base and machine learning capabilities, Nylo AI autonomously resolves 90% of customer inquiries without any human intervention, providing accurate and helpful responses.
Resolution Engine
90% of inquiries resolved without human intervention, with an average customer satisfaction score of 4.8/5
Intelligent Human Handoff
For the 10% of complex cases that require human expertise, Nylo AI seamlessly transfers the conversation to the most qualified human agent, along with full context and suggested solutions.
Handoff Intelligence
Complexity Detection
Nylo AI identifies complex issues requiring human expertise with 99% accuracy
Nylo AI provides human agents with context, customer sentiment analysis, and suggested solutions
The Technology Behind Nylo AI
Nylo AI leverages cutting-edge natural language processing and machine learning technologies to understand, process, and respond to customer inquiries with remarkable accuracy.
Advanced NLP Models
Nylo AI uses state-of-the-art transformer-based language models that understand context, intent, and sentiment with human-like comprehension.
Continuous Learning
Our AI continuously learns from every interaction, improving its knowledge base and response accuracy over time through reinforcement learning.
Adaptive Handoff Algorithms
Sophisticated algorithms determine when human expertise is needed, considering query complexity, customer sentiment, and historical resolution data.
Natural Language Processing
Nylo AI's NLP engine processes and understands human language with remarkable accuracy, breaking down complex queries into intents and entities.
Language Support
Nylo AI supports 35+ languages with near-native understanding in each
Query Processing
Processes complex queries in under 300ms on average
Real-World Impact
See how businesses are transforming their customer support with Nylo AI's intelligent human handoff capabilities.
Intelligence Inc.
A leading SaaS company with over 50,000 customers worldwide implemented Nylo AI to handle their growing support volume without expanding their team.
Doreen Smith
CTO, Intelligence Inc.
"Implementing Nylo AI transformed our customer support operations. The AI handles 92% of our inquiries autonomously, and when complex issues arise, the handoff to our human agents is seamless. Our team now focuses on high-value interactions while the AI handles routine questions. The ROI has been incredible."
See Nylo AI in Action
Experience how Nylo AI handles customer inquiries and seamlessly transfers complex cases to human agents.
Nylo AI Demo
Interactive Conversation
Experience Nylo AI's Intelligent Handoff
Click "Start Demo" to see how Nylo AI handles customer inquiries and intelligently escalates complex issues to human agents.
Frequently Asked Questions
Everything you need to know about Nylo AI and its intelligent human handoff capabilities.